Refund policy
Returns.
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your panels must be unused and in the same condition that you received it.
They must also be in the original packaging, including large pallets.
We require a receipt or proof of purchase and your online order number to complete your return.
Large panels to be returned must be strapped to the original pallet they were delivered on to ensure a safe return.
There are certain situations where only partial refunds are granted (if applicable)
A restocking fee of 25% may apply on specific orders.
Any panel is not in its original condition, is damaged or is missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first recheck your bank account.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, don't hesitate to contact us at sales@3dwallpanels.co.uk.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace panels if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@3dwallpanels.co.uk and send your item to UNIT 2 NELSONS TRANSPORT YARD, HALIFAX ROAD, WEST YORKSHIRE, BD22 9BG, United Kingdom.
Shipping
To return your product, you should mail it to UNIT 2 NELSONS TRANSPORT YARD, HALIFAX ROAD, WEST YORKSHIRE, BD22 9BG, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.